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    Frequently asked questions

    Jewelry

    What if I don't know my ring size?

    If you do not know your ring size, we highly recommend having your finger sized by a local jeweler. An online option you can also try is this website. Or you can order this easy at home ring sizer here.

    Do you resize rings?

    Yes! We offer free ring sizing prior to shipping on all ready to ship rings. Please allow up to ten days for it to be completed before your ring ships. Don't see your size listed on your ring? Double check with us to see if it can be done, we can resize a ring to (almost) any size! Email info@gembreakfast.com with any sizing questions.

    I received my ring and it doesn't fit, can you resize it?

    Most resizing jobs can be handled by your local jeweler. If you need a recommendation we are happy to provide one. If you would like us to resize it for you, we are happy to do so, there is a $75 shipping charge and a $40 charge for resizing down, and $50 charge for resizing up.

    Maternity Resizing Policy

    As a woman-owned business, Gem Breakfast understands that ring size can change post pregnancy.

    We believe women should never feel uncomfortable wearing something as important as their engagement ring or wedding band

    That’s why, if your ring size has permanently changed post pregnancy, we are happy to resize any ring purchased from Gem Breakfast for free.

    To request a ring resize please email info@gembreakfast.com.

    We can only extend this service to US based clients at this time.

    Size Inclusivity Statement

    While most jewelers will charge more for larger size rings, Gem Breakfast has never in its history done this and never will. We believe in 100% size inclusivity and will never charge more larger sizes. Please understand we can only list a certain number of "options" for sizes on our website so you don't see your size listed. It's not because we can't do it or don't want to, we simply have to edit the number of sizes on the Shopify Platform. If you don't see your size listed, please email info@gembreakfast.com and they are more than happy to help you make it happen!

    There is a ring I want but it's in 18k and I need 14k, what do I do?

    For more bands or made to order items we are more than happy to make it in your desired gold content. For changes to 18k it is an additional $75 charge and changes to 14k is a price reduction of $50.

    Do you do engraving?

    Yes! We love doing engraving and it is a great way to make your Gem Breakfast piece special. Engraving is all done by hand and is $12 a letter. Please note engraving is considered personalization and your item would be considered final sale. You should only do engraving if you are confident in your ring size, as any resizing could force the jeweler to remove the engraving in the process.

    Do you have a warranty?

    Gem Breakfast warranties all settings for one year from when you receive the item and will replace diamonds up to 3mm at no cost unless the item shows signs of undue wear and tear.

    Gemstones and diamonds are not guaranteed against loss, chips, wear, and tear. All diamonds and gemstones can be scratched or chipped. We do not guarantee our stones against this kind of damage, as that is out of our control.

    It is recommended you have your item insured through a private insurance company to cover any loss, theft, wear and tear, or damage. Gem Breakfast is never responsible for items that display signs of undue damage or wear and tear.

    To get insurance you often need an appraisal. We are happy to facilitate this, it costs $150 and takes about a week. Please let us know prior to shipping if you would like our help with an appraisal. To learn more about appraisals we have a blog post on this topic.

    Please remember all fine jewelry should be well taken care of and treated with the utmost care.

    Rings shipped internationally are not valid for the Gem Breakfast warranty due to complexity of customs & shipping.

    Can I read some reviews?

    Yes! We have reviews from real clients on our reviews page. See what people are saying about us here.

    Purchases Over $10,000

    For purchases over $10,000 we require a photo id to confirm the order. A team member will reach out to you after you place your order and request a copy of your photo ID.

    Stones

    How are the stones selected?

    For every Gem Breakfast Bespoke creation, Catherine personally hand selects the stones. This ensures that each one meets her impeccable standard of color, clarity, and all around brilliance to deliver an heirloom quality piece.

    Are the diamonds conflict free?

    Yes, all Gem Breakfast designers and designs are thoroughly vetted and use conflict-free diamonds. We have very personal relationships with all our suppliers and only work with people of the upmost ethics and quality.

    Will you work with my diamond?

    Unfortunately, at this time we cannot accept the liability of working with heirloom diamonds or client provided stones.

    Do you source lab diamonds?

    Lab diamonds are available by request.

    Do you source and sell recycled diamonds?

    Yes, we have wonderful supplier relationships to source post-consumer and recycled diamonds. This is an important part of sustainability and we are happy to do this for custom projects.

    Payment

    What forms of payment do you accept?

    We accept Visa, Discover Card, American Express, Mastercard, as well as Paypal, Bitpay (bitcoin), Affirm, and Wire Transfer. To coordinate a wire transfer please contact info@gembreakfast.com. All payment options are available at time of checkout, on the payment page.

    Do you offer payment plans?

    We offer payment plans via Shop Pay and Affirm.

    Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments over the course of three, six, or twelve months. For example, on a $700 purchase, you may pay $63.18 for 12 months with a 15% APR. For more information, and FAQs, click here.

    Do you offer a military discount?

    Yes! We are proud to offer a great military discount of 15% Off Ready To Ship Rings and Bands (excluding sale items). Please contact us at info@gembreakfast.com for more information about how to apply the discount and the logistics.

    Shipping & Returns

    What is your return policy?

    If you are not happy with your ready to ship fine jewelry purchase for any reason we are happy to take a return.

    We accept returns with written notification from you within 7 days of receiving your jewelry. Jewelry must be returned to Gem Breakfast including shipping time within 14 days to be eligible for a full refund.

    Please note the exception of custom work, loose stones, personalized, and made to order items (items that take more than two weeks to ship), are non-returnable and non-refundable.

    When we work on custom projects, we cannot offer a return or exchange. Custom work is for those who have a specific vision and trust us to execute it, because it's just for you we can not offer returns or exchanges.

    Items shipped outside of the United States are not eligible for returns.

    All items must be unworn and in original condition to be eligible for returns.

    Contact us at info@gembreakfast.com to process a return and receive a mailing label. Once we receive the item in its original condition then we will issue a full refund within 2 to 5 days of receipt to the same method of payment.

    I'm international, can I still purchase from Gem Breakfast?

    Absolutely! For items under $250 shipping is $40 for items $250 to $800 shipping is $100 and for items over $800 shipping is $150. Items over $400 shipping to Australia & New Zealand the cost is $165.

    Please note, Gem Breakfast is never responsible for taxes and duties due to import in the receiving shipment country.

    How long does it take to ship if I am international?

    We ship Fedex International priority for all international shipments. For Canada it usually takes 2 days, but other countries it really depends but can take anywhere from 2 to 7 days. We use the fast priority shipping option for all international shipments.

    Please note we can never control the length of time or requirements that may come with a customs hold in your country.

    How long does it take to ship my ring?

    We ship Monday - Thursday. We do not ship over weekends unless necessary for liability issues. If your ring does not need resizing it typically will ship on the applicable day 2 to 3 days after purchase. If your ring does need resizing that will take 7 to 10 days, and then we will ship it on the applicable day.

    Can you rush shipping or sizing?

    Please contact us at info@gembreakfast.com to arrange a rush order outside of our stated delivery times, a fee of $150 applies to move your order up and guarantee a delivery date.

    How do you ship the rings?

    For U.S. based customers most fine jewelry will ship priority two-day fully insured using Fedex or UPS. A signature will be required upon delivery. We will notify you of your tracking number the moment your item ships.

    We are not responsible for lost or stolen items once signed for and declared delivered by the shipping provider.

    Need a discrete pick up? We can ship directly to a UPS Store for pick up. It requires an additional $20 fee. Please email us to coordinate this option.

    Contact

    How can I get in touch with someone?

    We love chatting! Email us at info@gembreakfast.com! If we haven't answered all your questions please feel free to reach out. No question is too small for us!

    Can we meet in person?

    Gem Breakfast is an online only business, we are happy to meet by virtual appointment.