Frequently asked questions
What is your return policy?
If you are not happy with your ready to ship fine jewelry purchase for any reason, we accept returns within 7 days of receiving your jewelry - no questions asked for U.S. based clients.
Please note the exception of custom work, loose stones, personalized, and made to order items (items that take more than ten days to ship), are non-returnable and non-refundable.
When we work on custom projects, we cannot offer a return or exchange. Custom work is for those who have a specific vision and trust us to execute it, because it's just for you we can not offer returns or exchanges.
Items shipped outside of the United States are not eligible for returns.
All items must be unworn and in original condition to be eligible for returns.
Contact us at email@example.com to process a return and receive a mailing label. Once we receive the item in its original condition then we will issue a full refund within 2 to 3 days of receipt to the same method of payment.
Do you have a warranty?
Gem Breakfast warranties all settings for one year from when you receive the item and will replace diamonds up to 3mm at no cost unless the item shows signs of undue wear and tear.
Gemstones and diamonds are not guaranteed against loss, chips, wear, and tear. All diamonds and gemstones can be scratched or chipped. We do not guarantee our stones against this kind of damage, as that is out of our control.
It is recommended you have your item insured through a private insurance company to cover any loss, theft, wear and tear, or damage. Gem Breakfast is never responsible for items that display signs of undue damage or wear and tear.
To get insurance you often need an appraisal. We are happy to facilitate this, it costs $150 and takes about a week. Please let us know prior to shipping if you would like our help with an appraisal. To learn more about appraisals we have a blog post on this topic.
Please remember all fine jewelry should be well taken care of and treated with the utmost care.
Rings shipped internationally are not valid for the Gem Breakfast warranty due to complexity of customs & shipping.
What forms of payment do you accept?
We accept Visa, Discover Card, American Express, Mastercard, as well as Paypal, and Wire Transfer.
Do you offer payment plans?
Yes, we do offer 90-day layaway plans. Please contact us to customize a plan for you. Please note Paypal has a credit product that can help as well. Here is how it works: what you do is go to Paypal using the link here, apply for the credit. Then after you've been approved Paypal will put the funds into your Paypal account. Then you can purchase the ring through our website using Paypal.
We are also a proud partner of Affirm.
Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments over the course of three, six, or twelve months. For more information, and FAQs, click here.
Please note, custom work is not eligible for payment plans or Affirm.
Can my ring be re-sized?
Yes! We offer free ring sizing prior to shipping on all ready to ship rings. Please allow up to ten days for it to be completed before your ring ships. Don't see your size listed on your ring? Double check with us to see if it can be done, we can resize a ring to (almost) any size! Email firstname.lastname@example.org
What if I don't know my ring size?
If you do not know your ring size, we highly recommend having your finger sized by a local jeweler. An online option you can also try is this website. Or you can order this easy at home ring sizer here.
I'm international, can I still purchase from Gem Breakfast?
Absolutely! For items under $250 shipping is $25, for items $250 to $800 shipping is $70 and for items over $800 shipping is $100. Items over $400 shipping to Australia & New Zealand the cost is $150.
We ship to the U.S., Canada, Australia, most European and Asian countries. If you aren't sure if we will ship to your country, please contact us.
Please note international clients are solely responsible for any taxes, duties, brokerage fees, and/or VAT in their country. We cannot ship to P.O. Boxes internationally, please make sure you use a street address for your ship to address. All rings ship fully insured and will require a signature for delivery.
How long does it take to ship if I am international?
We ship Fedex International priority for all international shipments. For Canada it usually takes 2 days, but other countries it really depends but can take anywhere from 2 to 7 days. We use the fast priority shipping option for all international shipments.
Please note we can never control the length of time or requirements that may come with a customs hold in your country.
How long does it take to ship my ring?
We ship Monday - Thursday. We do not ship over weekends unless necessary for liability issues. If your ring does not need resizing it typically will ship on the applicable day 2 to 3 days after purchase. If your ring does need resizing that will take 7 to 10 days, and then we will ship it on the applicable day.
Can you rush shipping or sizing?
Please contact us at email@example.com to arrange a rush order outside of our stated delivery times, a fee of $150 applies to move your order up and guarantee a delivery date.
How do you ship the rings?
For U.S. based customers most fine jewelry will ship priority two-day fully insured using Fedex or UPS. A signature will be required upon delivery. We will notify you of your tracking number the moment your item ships.
We are not responsible for lost or stolen items once signed for and declared delivered by the shipping provider.
Need a discrete pick up? We can ship directly to a UPS Store for pick up. Please email us to coordinate this option.
Are the diamonds conflict free?
Yes, all Gem Breakfast designers and designs are thoroughly vetted and use conflict-free diamonds. We have very personal relationships with all our suppliers and only work with people of the upmost ethics and quality.
How are the stones selected?
For every Gem Breakfast Bespoke creation, Catherine personally hand selects the stones. This ensures that each one meets her impeccable standard of color, clarity, and all around brilliance to deliver an heirloom quality piece.
How can I get in touch with someone?
We love chatting! Email us at firstname.lastname@example.org! If we haven't answered all your questions please feel free to reach out. No question is too small for us!
Can we meet in person?
Gem Breakfast is an online only business, we are happy to meet by virtual appointment.
Will you work with my diamond?
Unfortunately, at this time we cannot accept the liability of working with heirloom diamonds or client provided stones.
Do you source lab diamonds?
At this time we do not lab sell diamonds, this policy may change in the future.
Do you source and sell recycled diamonds?
Yes, we have wonderful supplier relationships to source post-consumer and recycled diamonds. This is an important part of sustainability and we are happy to do this for custom projects.
Can I read some reviews?
Yes! We have reviews from real clients on our reviews page. See what people are saying about us here.
Do you do engraving?
Yes! We love doing engraving and it is a great way to make your Gem Breakfast piece special. Engraving is all done by hand and is $10 a letter. Please note engraving is considered personalization and your item would be considered final sale. You should only do engraving if you are confident in your ring size, as any resizing could force the jeweler to remove the engraving in the process.
Do you offer a military discount?
Yes! We proud to offer a great military discount. Please contact us at email@example.com for more information about the discount and logistics.
Purchases Over $10,000
For purchases over $10,000 we require a photo id to confirm the order. A team member will reach out to you after you place your order and request a copy of your photo ID.